Privacy Policy

Personal Data Protection Policy

What Information Do We Collect?

We may collect your information when you access or register on our website, application, or mobile phone application (referring to the products of Gomove Delivery (Thailand) Limited) which can be downloaded from the iOS App Store or Google Play Store or when you engage with us in any transaction. For example:

  1. Your personal information (such as name, phone number, email address, login information).
  2. Your location (in order to find delivery points and route adjustments).
  3. Comments, ratings, and feedback from you.
  4. Transaction information (such as payment methods and trip details).
  5. Information about interactions or communication between you and our applications, websites, or services (such as service usage patterns and viewed content).
  6. Device information (such as hardware model and serial number, IP address, file names, and specific device and application-related information).
  7. Personal information you provide in messages when using the in-app communication system.
  8. Personal information that may be recorded from interactions between you and us.

How Do We Use Your Information?

Any information we collect from you will be used for the following purposes:

  • Providing convenient and reliable delivery services.
  • Maintaining the security, stability, and integrity of our services and user base.
  • Offering assistance and support to our users.
  • Facilitating communication between us and users.
  • Sending marketing and non-marketing communications to users (further details specified below).
  • Conducting research and development.
  • Complying with legal obligations

Sending Marketing and Non-Marketing Communications to Users

Sometimes, we may use the information we have collected to communicate about our various services to our customers. This includes sending communications related to service updates, promotions, educational content, surveys, news, and key events of ‘Gomove Delivery. We may contact via postal mail, telephone, SMS, online messaging services, notifications, and email.

We may also communicate information about our products and services to users within the partner network of ‘Gomove Delivery.’ However, we will not sell or share users’ personally distinguishable information with any partner network, or for any other purposes beyond direct marketing and advertising unless we have received explicit consent from the users. We may use the data we have collected to customize marketing communications (including advertising) that we provide. This may include location information, user service data of ‘Gomove Delivery,’ as well as user preferences and settings.

We may use personal information to analyze customer preferences and market trends, which we may use to customize the types of products and offers presented to you. This may involve gathering personal information related to your use of our services and information about your use of our website that we have collected. We may use various advertising services and products from other service providers (such as marketing companies and social media platforms) for marketing and promotional purposes, and we may share personal information with these service providers.

We may use the data we have collected to generate and send invoices to users, inform them of changes to our terms, services, or policies, or send other information unrelated to the promotion of ‘Gomove Delivery’ services or products or those of our partners.

You have the right to inform us that you do not consent to the collection of your personal information for direct marketing purposes. You can exercise this right at any time after we have collected and used your personal information for direct marketing by following the guidance we have provided. We reserve the right to refuse communications from channels that do not comply with the specified notification method.

Please note that if you choose to unsubscribe from registration or decline marketing communications, you may still receive emails from our management, account summaries, and updates regarding our various services.

How Do We Protect Your Information?

We use security measures to protect your personal data when you enter, submit, or access your personal information.

Do We Use Cookies?

We use Google Analytics to analyze how users interact with various ‘Gomove Delivery’ websites. Google Analytics is a web analytics service provided by Google to collect feedback and share this data with various Google services. Google utilizes the data collected to track and examine the usage patterns of ‘Gomove Delivery’ website users. Google may use the data collected to contextualize and personalize the ads of its own advertising network.

The data collected through Google Analytics is used for advertising purposes related to ‘Gomove Delivery.’ The use of this data is subject to user agreements and the privacy policy of Google Analytics.

Cookies, such as Google Analytics cookies and similar technologies, are used in ‘Gomove Delivery’ services for purposes that include understanding and retaining user preferences and settings, tracking advertisements, and receiving and updating data and communications on the website.

You have the option to refuse the use of cookies by adjusting the settings on your browser or device. However, please note that refusing to use cookies may affect your ability to access ‘Gomove Delivery’ services fully and efficiently.

Do We Disclose Your Information?

We will not sell, exchange, or transfer any personally identifiable information to third parties, except for trusted third parties who assist in managing our website, individuals within our business, or service providers to you, as long as those parties agree to keep this information confidential in accordance with our organization’s agreements. In some cases, we may disclose your information when we believe that such disclosure is in accordance with legal procedures and necessary to enforce our website’s policies or protect our rights, property, and the safety of ourselves or others. However, at times, we may provide non-personally identifiable visitor information to other parties for marketing, advertising, or other purposes.

Linking to Third-Party Websites

On occasion, we may consider featuring products or services from third parties on our website, web applications, or mobile applications. These third-party websites have separate and independent privacy policies. We are not responsible or liable for the content and activities on linked websites. However, we strive to maintain the integrity of our website and welcome feedback regarding these external websites.

User Agreement

You can review the details of our User Agreement, which outlines the terms of use, disclaimers, and limitations of liability when using our website, web applications, or mobile applications.

Alterations to Our Privacy Policy

We may occasionally update our Privacy Policy and publish the updated version on our website. You can check at any time to see if there have been any updates or changes to the Privacy Policy. If you continue to use Gomove Delivery’s services without raising any questions or issues, you will be considered to have agreed to this Privacy Policy.

This document is prepared in the English language and may be translated into other languages. In case of any inconsistencies between the English language version and translated versions, the English language version shall prevail.